Recover Revenue, Retain Patients.

Features

Outreach That Pays for Itself

• Outreach Hub

  Revenue recovered, patients contacted, conversion rate, and staff time saved — four KPI cards plus cohort breakdowns for no-shows, cancellations, overdue, and lapsed.

• Campaign Wizard

  Three-step flow: select audience with recoverable revenue estimates, compose messages with AI assist, review exclusions and cost, then approve and start.

• AI Message Drafting

  One click generates personalized SMS copy. Merge fields, character counting, multi-segment warnings, and voice TTS duration estimates built in.

• Automation Rules

  Configurable cooldown periods, max touch limits, and quiet hours. Four editable SMS templates — one per cohort — persisted to FHIR with reset-to-default.

• ROI Tracking

  Real-time revenue attribution: every rebooked appointment traced back to its outreach Communication. Monthly and annual run rate projections on the dashboard.

• Growth CRM Bridge

  Appointment status changes fire events to the external Growth CRM for referral advancement and patient reactivation. Opaque FHIR refs only — never clinical content.

How It Works

Three Steps to Revenue Recovery

1. 01

   Identify

   Four cohorts surface automatically: no-shows, cancellations, overdue care, and lapsed patients. Each shows recoverable revenue at $218 per average visit.

2. 02

   Reach Out

   Launch SMS, voice, or email campaigns. AI writes personalized messages. Automation rules enforce cooldowns, max touches, and quiet hours.

3. 03

   Rebook

   Track conversions in real time. Every rebooked appointment traces back to its outreach message. Monthly ROI reports show revenue recovered and staff time saved.