Contact Center
Patient Communication in One Workspace.
Fanoni EHR includes a contact-center workspace for queues, recordings, campaigns, templates, and voice-agent configuration.
- Work ownership
- QueueWork ownership
- Recording workspace
- CallsRecording workspace
- Campaign tools
- OutreachCampaign tools
Built workflows
A Connected Communication Workspace
Contact Center Overview
See communication work from the contact-center hub inside Fanoni EHR.
Call Queue
Organize queued calls and make ownership visible to the team.
Recordings
Review recording workflows and per-patient recording history where configured.
Campaigns
Create and manage outreach campaigns from the contact-center workspace.
Templates
Maintain reusable communication templates and automation settings.
Voice Agents
Configure voice-agent workflows when the required service, tenant settings, and review controls are available.
How it works
Route, Review, Follow Up
- 01
Configure
Set the queue, template, campaign, and voice-agent rules available to the tenant.
- 02
Manage Work
Review queued calls and communication context from the contact-center workspace.
- 03
Complete the Handoff
Assign follow-up work and record the next step in the connected workflow.
“Voice, recording, and outreach availability depends on tenant configuration and the approved service setup.”
The business of care, connected