For care programs, research sites and clinics
A local navigator for every patient who needs one.
Fanoni runs care navigation for organizations that need patients to stay on track between visits. Our navigators call, remind, book rides and solve everyday problems, using Fanoni’s own care software, and you get a clear report every month.
- 90 daysfor a first pilot
- 25–50patients in a typical pilot
- Flat feeper patient each month, agreed in advance
- Monthlyscorecard you can share with your team
Who we work with
For teams that are paid to keep patients on track
Pilots open
Dementia care programs
Local, in-person help for patients and family caregivers: regular check-in calls, home safety visits, respite coordination and appointment help, documented for your program requirements.
Ask about dementia programsPilots open
Clinical trial sites and sponsors
A named navigator for each enrolled participant: visit reminders, rides, travel questions and an early warning when someone is at risk of dropping out. Your site keeps screening, consent and study data.
Ask about trial retentionPilots open
Primary care practices
Navigators who do the outreach, follow-up and time logging behind the care management programs your team cannot staff, with notes ready for your clinicians to review.
Ask about care management
What a navigator does
The practical work between visits
Regular check-ins
Scheduled calls and texts in English or Spanish, at the times the patient and family choose.
Appointments and rides
Booking, reminders, rescheduling and transport, so planned visits actually happen.
Family caregiver support
One contact for the family, with updates, practical guidance and help arranging breaks.
Community resources
Referrals for food, housing, utilities and benefits, followed up until they are resolved.
Early warnings
Missed visits, new symptoms or a crisis are passed to your clinicians the same day.
Forms and records
Help gathering records, completing paperwork and preparing for appointments.
How a pilot works
From first call to day 90
- 1
Agree the pilot
We set the patient group, goals, monthly fee and reporting with you, and sign a business associate agreement.
- 2
Share the patient list
You send the list of patients who agreed to take part, through a secure channel. Never through this website.
- 3
Navigators start
Your patients hear from their Fanoni navigator within one week of the list arriving.
- 4
Review at 90 days
You get a scorecard every month. At day 90 we review the results against the goals and decide together what comes next.
Clear roles, measured results
We do the legwork. You see every number.
Every pilot starts with written goals, owners and reporting. The scorecard comes from the record of each call and visit, so you can check it against your own data.
Your monthly scorecard shows
- Patients reached and active
- Check-ins completed and appointments kept or missed
- Rides booked and resources arranged
- Needs found, resolved and still open
- Concerns passed to your clinicians, with dates
- Progress against the goals agreed for the pilot
Your team keeps
- Medical decisions and clinical advice
- Program eligibility, study screening, consent and enrollment
- Billing and claim submission, if your practice bills for these services
- Your patient records and study data
Built on our own software
One navigator can do more when nothing is on paper
Our navigators work in Fanoni’s care software, the same platform behind the Fanoni EHR. It lets one person keep track of many patients without dropping anyone, and gives you a record you can audit.
- Enrollment, consent and patient lists in one place
- Every call, text and visit logged with the time spent
- Secure messages with patients and family members
- Monthly reports drawn from that record, not from memory
Questions from program and site leaders
Who are the navigators?
Trained community health workers and care coordinators employed and supervised by Fanoni. They are not doctors or nurses and do not give medical advice. Clinical questions go to your team.
Where do you work?
We are starting with pilots in Texas. Phone and text support can reach patients in other states. Ask us about in-person coverage in your area before you plan a pilot.
How is it priced?
A flat monthly fee for each enrolled patient, agreed in writing before the pilot starts. We do not take a percentage of your Medicare, Medicaid or insurance payments.
Do you bill Medicare or insurers for our patients?
No. If your practice bills for care management or navigation, your clinicians remain the billing practitioners. We provide the documentation, and your team reviews and submits any claims.
How do you protect patient information?
We sign a business associate agreement before any patient information is shared. Our software runs on AWS with access controls and audit logs. Please do not include patient details in the form below.
What results can we expect?
We do not publish results we have not measured. Each pilot sets its goals in advance, and the monthly scorecard shows exactly how we are doing against them.
Plan a pilot
Tell us about your patients and where they get stuck.
Share your organization, the patients you serve and what you would want to see after 90 days. We will reply within two business days.
Pilot Inquiry
The Fanoni team reads every inquiry. We aim to reply within two business days. Your request is saved on this website; an automatic email confirmation is not guaranteed. Keep your request general and do not include patient or medical details.