The phone is still how most patients reach a practice — and it’s usually the one channel that lives entirely outside the EHR. Fanoni brings the phone into the platform: a built-in softphone, call queues, campaigns, and even AI voice agents, all working from the same patient record your clinical team uses.

A softphone in the record

Staff take and place calls from inside Fanoni, with the caller’s chart right there — so a patient calling in isn’t an anonymous voice but a record on screen. Calls, queues, and routing run in the platform instead of a disconnected phone system.

Outbound campaigns and recording

Run outbound calling campaigns for recall and follow-up, and capture call recordings against the record for quality and compliance — the outreach and the documentation live together, not in separate tools.

AI voice agents for the routine calls

AI voice agents can handle high-volume, routine calls — answering, triaging, and routing — so your staff spend their time on the conversations that need a person. The agent works from the same record, so what it captures is already in the right place.

Bring the phone into the record — people and AI on the same platform.